Urban Nuts
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Free Delivery Over R1000

FREE Delivery

For Orders Over R1000

Call Urban Nuts

Hotline

0836277992

Returns & Exchanges

We pride ourselves in top quality products and service and do everything possible to provide you with only the best.  If, however, for any reason you are not happy with your purchase, here’s how you can go about bringing it to our attention. We strive to deal with your query as quickly and efficiently as possible.Our returns policy should be seen as an appeal to all our customers to proactively manage their stock to the best of their abilities to enable Urban Nuts to maintain our highly competitive pricing structure.

How to Deal With In-Store Sales?

      • Always try to return the products to the same store where you have purchased it from.

      • The store representative will immediately replace your product with the same product or a product of your choice, to the same value if:
        the products are still within the best before date,
        you present the proof of payment (the original receipt), and
        you still have the original packaging of the products you are returning.

      • If you are unable to do so, contact our customer care line on 0836277992 or email [email protected]

      • Our customer care consultant will return your email/call within two working days.

      • Urban Nuts will provide you with feedback, a return address and reference number and we will provide you with a replacement product to the same value, within ten working days if:
        the products are still within the best before date,
        you present the proof of payment (the original receipt), and
        you still have the original packaging of the products you are returning.

      • We will carry the cost of returning the products if the reason for returning it relates to quality issues with the product.

      • We reserve the right to inspect the product to validate your claim that the reason for returning the products relates to quality issues.

    How to Deal With Online Sales?

    • Our delivery agents are not authorised to accept goods for return upon delivery of your order.
    • If, for any reason, you are unhappy with your purchase, please call our customer care line on 0836277992 or [email protected]
    • Our customer care consultant will return your email/call within two working days.
    • Urban Nuts will provide you with feedback, a return address and reference number and we will provide you with a replacement product to the same value, within ten working days if:
      the products are still within the best before date,
      you present the proof of payment (the original receipt), and
      you still have the original packaging of the products you are returning.
      We will carry the cost of returning the products if the reason for returning it relates to type and quality issues with the product.
    • We reserve the right to inspect the product to validate your claim that the reason for returning the products relates to quality issues.

    Please Note:

    Urban Nuts reserves the right to charge you a reasonable amount for the consumption or depletion of the products, unless the consumption or depletion is limited to a reasonable amount to determine the suitability of the products
    • Storage Instructions:

      We know you want your products to be as fresh as possible, and we’re here to help. That said, even if you get a product that still has several months before its best-before date, it won’t necessarily stay fresh until that date.
      Once you open your product, please use it within 30 days. If you’re storing it for more than 30 days, please refrigerate it.

      Mistake 1: Storing Them in the Pantry

      Contrary to popular belief, nuts should be stored in the fridge or freezer. Why? Because nuts contain a high amount of unsaturated fat, a delicate type of oil which makes them highly prone to going rancid. Spoilage is accelerated even more by light, oxygen, and—you guessed it—heat. Storing nuts (and seeds) in the fridge or freezer limits their exposure to all three and will result in your nuts tasting less bitter and more flavourful for a longer time.

      Mistake 2: Paying Too Much Attention to Expiration Dates

      Expiration & Best Before dates are problematic for many reasons, primarily because they’re merely suggestions or guesses, rather than hard-and-fast deadlines for edibility. The shelf life of nuts depends on three key factors: storage conditions, shelled or unshelled, and whether or not the package is opened.

      A good rule of thumb is to think of nuts as produce rather than a packaged good. Just as you would with fresh spinach or a ripe tomato, give them a sniff before you eat them. As nuts age, the rancidity will give them a paint-like smell. If you get any harsh or bitter aromas, toss them—otherwise, they’re probably still fair game. To further extend shelf life, Manolis adds a hint of rosemary extract to their products. You, too, can add this natural ingredient to help preserve your nuts.